Senior VP & GM of Radeon Graphics at AMD, Scott Herkelman, recently spoke about the ongoing cooler system issues with the AMD Radeon RX 7900 XTX graphics cards. Although Herkelman stated that only a small percentage of cards were affected, the statistics suggest something else.
Almost nine to eleven percent of reported RMA cases were discovered among consumers of RX 7900 XTX cards belonging to AMD, and their partners.
Wallossek, who is working on getting a replacement for their faulty RX 7900 XTX card, received the following response from the German AMD support center.
We understand that you want a replacement for your RX 7900 XTX. It is important to know that at the moment we are not able to replace your card as we do not have stock available in our warehouses. We can start the process as soon as the inventory is replenished, but right now we don’t have an estimated date for replenishment…If you prefer a refund instead, we can process that refund immediately, and we will provide you with a return label so you can send the card back to our warehouse.AMD
Clearly, the situation is not being handled the way it should be. The company has not even provided an estimated date for restocking.
AMD does acknowledge that only a small batch of vapor chambers are actually damaged, with insufficient liquid. The company does intend to solve each and every buyer’s problem. In a recent interview, Herkelman even claimed that there were enough units with AMD.
At the time of launch, AMD claimed to have manufactured 200,000 units of the RX 7900 XTX cards. However, according to the acceptable quality level (AQL) standard and the industry standard for defects, almost 2000 units would have to be defective before the company can step in and recall their product.
About Advanced Micro Devices
Advanced Micro Devices (AMD) is an American multinational semiconductor company headquartered in Santa Clara, California.
AMD develops computer processors and related technologies for business and consumer markets. AMD’s main products include microprocessors, motherboard chipsets, embedded processors and graphics processors for servers, workstations, personal computers and embedded system applications.