Xbox Controllers Unresponsive, Microsoft Aware of the Problem

Some players are encountering some responsiveness issues with the newest versions of the Xbox Wireless Controller which launched along with the Xbox Series X/S. Button taps are not being registered, and this problem seems to be occurring on PCs as well. Thankfully, Microsoft has acknowledged the problem and is currently working on a solution.

However, there is no time frame for the fix or what it will entail. So, if you are experiencing this problem, the only thing you can do is hope that it gets resolved sooner rather than later.

Controllers have evolved. A lot. And with every evolution, they’ve become more complex. They’ve had to, since we don’t play just Pong anymore. With so many delicate components working in tandem, it’s not really a surprise when something happens to malfunction. Most commonly it’s the drift issue, where players say their on screen character is moving to a particular direction without the player actually moving them.

Microsoft is facing a different, and more severe problem, than just drifting. A player who goes by the name SK Lee has reported that the “Y” button on their controller is facing this issue the most. They said that they have had to fall back on a Logitech controller as it ruined his experience of playing FIFA.

The controller consistently failed me several times in a 15-minute game.

SK Lee

The problem is also platform agnostic, affecting both Xbox Series X/S and PC players alike. YouTube user TrueGamingHD showed their controller going completely unresponsive while still connected to their Xbox Series X, forcing them to reboot the console.

At Microsoft, we put all of our products through rigorous quality assurance testing and are committed to providing customers with an unparalleled gaming experience. We are aware some players may be experiencing unresponsiveness with their new Xbox Wireless Controllers and our teams are actively working on a solution. For the best experience, we encourage customers to visit Xbox Support for assistance.

Microsoft

It’s still guesswork as of now as to what the eventual fix will be. Whether it would require users to swap out for a revised model, send it in for repair or a software fix. The fact that it affects multiple platforms rules out the possibility of a software fix and points more towards a hardware issue.

About Microsoft

Microsoft Corporation is an American multinational technology company headquartered in Redmond, Washington. Known for its computer software, consumer electronics, personal computers, and gaming hardware. Known best for the Microsoft Windows operating system, Microsoft Office suite, Internet Explorer and Edge web browsers, as well as the Xbox gaming systems.